Refund Policy

Thank you for shopping at BErudites. We are committed to ensuring you are satisfied with our handcrafted creations. Please read our Refund Policy carefully to understand the terms and conditions regarding refunds.

1. Eligibility for Refunds

We want you to be thrilled with your purchase. If you are not entirely satisfied with your order, we are here to help. Refunds are applicable under the following circumstances:

a. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at contact@berudites.com within 3 days of receiving your order. Include clear photos of the damaged or defective item and a brief description of the issue. We will assess the situation and provide you with instructions on how to proceed.

b. Incorrect Items

If you receive an incorrect item, please notify us at contact@berudites.com within 3 days of receiving your order. We will arrange for the correct item to be shipped to you or provide you with a refund, depending on your preference.

c. Non-Delivery

In the rare event that your order does not arrive, please contact us at contact@berudites.com. We will initiate an investigation with the shipping carrier. If the package is confirmed as lost, we will offer you the option of a refund or a replacement.

2. Non-Refundable Items

Certain items are non-refundable:

• Customized or Personalized Items: Products that are customized or personalized according to your specifications cannot be refunded unless they are damaged or defective.
• Digital Downloads: Digital products are non-refundable.

3. How to Request a Refund

To request a refund, please follow these steps:

a. Damaged or Defective Items

1. Contact us at contact@berudites.com within 3 days of receiving your order.
2. Provide clear photos of the damaged or defective item.
3. Include a brief description of the issue.

b. Incorrect Items

1. Contact us at contact@berudites.com within 3 days of receiving your order.
2. Specify the incorrect item received.
3. We will guide you on the return process if necessary.

c. Non-Delivery

1. Contact us at contact@berudites.com if your order has not arrived within the estimated delivery time.
2. We will initiate an investigation with the shipping carrier.

4. Refund Process

Upon approval of your refund request, we will process the refund to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

5. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at contact@berudites.com.

Thank you for choosing BErudites. We appreciate your support and hope you enjoy your handcrafted treasures!

Last Updated: 05/12/2023