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Cancellation & Replacement Policy

Thank you for choosing BErudites as your destination for handcrafted treasures. We strive to provide a seamless shopping experience, and we understand that circumstances may arise that lead to the need for cancellations or replacements. Please familiarize yourself with our Cancellation & Replacement Policy.

1. Order Cancellation

a. Time Frame

You may cancel your order within 2 hours of placing it. After this timeframe, our artisans begin crafting your items, and cancellations may not be possible.

b. How to Cancel

To cancel an order, please send an email to [contact@berudites.com] with the subject line “Order Cancellation Request.” Include your order number and the reason for cancellation. We will respond to your request as promptly as possible.

c. Refund for Cancellations

If your order is eligible for cancellation within the specified time frame, we will issue a refund to your original payment method. Please allow a reasonable processing time for the refund to reflect in your account.

2. Replacement Policy

a. Damaged or Defective Items

We take utmost care in crafting and packaging our products. In the rare event that you receive a damaged or defective item, we offer replacements.

b. How to Request a Replacement

  1. Contact us at [contact@berudites.com] within 3 days of receiving your order.
  2. Provide clear photos of the damaged or defective item.
  3. Include a brief description of the issue.

c. Replacement Process

Upon approval of your replacement request, we will initiate the replacement process. If the same item is not available, we will offer you a suitable alternative or issue a refund.

3. Non-Refundable Items

Certain items are non-refundable:

  • Customized or Personalized Items: Products that are customized or personalized according to your specifications cannot be refunded unless they are damaged or defective.
  • Digital Downloads: Digital products are non-refundable.

4. Contact Information

If you have any questions or concerns regarding our Cancellation & Replacement Policy, please contact us at [contact@berudites.com].

At BErudites, we are committed to ensuring your satisfaction with our handcrafted creations. Your support means the world to us, and we hope you cherish your BErudites treasures!

Last Updated: 05/12/2023

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